Returns Form
RETURN, EXCHANGE OR REFUND FORM
*The Customer must inspect the Goods on delivery and must within seven (7) days of delivery notify the Seller in writing using the Seller’s ‘Returns Form’ of any evident defect/damage, shortage in quantity, or failure to comply with the description. The Customer must notify any other alleged defect in the Goods as soon as reasonably possible after any such defect becomes evident. Any notification under this clause must include proof of purchase. Upon such notification the Customer must allow the Seller to inspect the Goods.
*Goods must be returned within fourteen (14) days. Please send via trackable mail – we will not be responsible for items lost in transit.
THE PRODUCT/PRODUCTS I AM SENDING BACK ARE:
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□ I WOULD LIKE TO EXCHANGE FOR:
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□ I WOULD LIKE A REFUND DUE TO:
*No refunds on sale items – swaps or store credit only.
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(Refunds will be refunded by the same method used to pay for them initially.)
*I understand for my new product/s to be sent out I may be required to pay postage fees.
**If extra postage or charges (ie difference in product prices) are applicable, an invoice will be sent to you via our website, where you will be able to choose your payment method, just as you did when you ordered.
***Alternatively, you can enter your credit card details below and we can automatically charge your card and send the return straight back you.
****Items must be clean! Charges may apply or an amount withheld from a refund if item requires extra cleaning before it can be re-stocked.
Full Name: ………………………...................................................................
Email Address: …………………………………………………………………….
(Please fill out full name as it appears on initial order)
Postal Address: ……………………….....................................................................................................................................………. Post Code: …………………………
Phone number: ……………………………………………………………
Name on Card: ……………………………………………………………..
Card Number: _ _ _ _ - _ _ _ _ - _ _ _ _ - _ _ _ _
Expiry Date: _ _ / _ _ _ _ cvv: _ _ _
Signature: ………………………………………………………….
PLEASE SEND BACK TO:
Earlwood Equine Returns
PO Box 129
Cambooya, Queensland, 4358.
For further information contact: Earlwood Equine
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Email: info@earlwoodequine.com | www.earlwoodequine.com.au |